This Returns and Exchange Policy ("Policy") is a binding agreement between Shwez Studio ("Company") and the client ("Client"). By engaging our services, you agree to the terms outlined herein.
1. Scope of the Policy
This Policy governs the terms related to the cancellation, refund, revision, and exchange of services provided by the Company, as part of the website development services.
2. Refund Policy
2.1 Eligibility for Refunds
Refunds will only be granted under the following conditions:
- The project has not commenced, and no work has been delivered.
- The Company has failed to meet agreed-upon obligations and the issue cannot be resolved through reasonable efforts.
2.2 Non-Refundable Circumstances
Refunds are not applicable in the following situations:
- Milestones or deliverables already approved by the Client.
- Custom development work, designs, or software created and delivered per the agreement.
- Third-party tools, plugins, licenses, or subscriptions purchased on behalf of the Client.
2.3 Request for Refunds
Refund requests must be submitted in writing to [Your Email Address] within fourteen (14) days of project termination or delivery of the disputed service. The Company reserves the right to review and respond to such requests within ten (10) business days.
3. Revision and Exchange Policy
3.1 Revisions
The Client is entitled to a specified number of revisions as outlined in the project agreement.
Additional revisions beyond the agreed number will be subject to additional charges, calculated on an hourly basis or as mutually agreed upon.
3.2 Exchange of Services
The Client may request a modification or exchange of services (e.g., substituting one service for another).
Such requests must be made in writing and are subject to the Company's approval. Exchanges may require adjustments to costs, timelines, and contractual terms.
4. Project Termination
4.1 Termination by the Client
The Client may terminate the project by providing written notice to the Company. Upon termination, the Client shall pay for all work completed up to the termination date, as outlined in the project agreement.
4.2 Termination by the Company
The Company reserves the right to terminate services in the event of a material breach of contract by the Client, including but not limited to:
- Failure to provide necessary materials or approvals.
- Non-payment for services rendered.
5. Dispute Resolution
In the event of a dispute, both parties agree to make reasonable efforts to resolve the issue amicably. If a resolution cannot be reached, the matter shall be referred to arbitration as per the provisions of the Arbitration and Conciliation Act, 1996, applicable in India.
The arbitration shall be conducted in Mumbai, India, and the language shall be English. The decision of the arbitrator(s) shall be final and binding on both parties.
6. Non-Refundable Items
The following are explicitly non-refundable:
- Services or deliverables that have been completed and approved by the Client.
- Custom designs, software development, or integrations once work has begun.
- Purchases made on behalf of the Client, including but not limited to hosting, domain registrations, and third-party tools.
7. Governing Law
This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts located in Mumbai, India.
8. Contact Information
For any inquiries regarding this Policy, please contact us:
info@shwezstudio.in
+91 81083 51445
105-106, Blue Pearl Heights, Misquitta nagar, opp UCO bank, Dahisar East, Mumbai 68